Good For Them, Probably Bad For Us



In honor of Evil Week, we're switching up the Hive Five a bit. Besides slowing down the expansion of coverage, the switch to GSM technology would also mean that some Sprint customers would eventually find themselves without a compatible phone. This is one of the smartest things Sprint could do. Note: I am a formerly a customer of both Sprint and AT&T (within the past year), and currently a Verizon customer, in case you are wondering.

T-Mobile has an innate ability to fix that and the company's knack for attracting customers means investors and executives aren't afraid to sink money into equipment that makes the difference. These phones do not work well at all and we would have switched back to our previous cellular service however we had given our phones to SPRINT as an exchange.

In early September 2009, I was astounded by a bill that was way over what I knew it shouldn't have been, because of my 1,000 free minutes that I had not used up. I called, and the conversation with the customer service representative ended up in him laughing at me, because he said my 12 months had passed, but I still had minutes that I could not use.

According to RootMetrics, an independent network testing firm, Sprint ranks third for overall performance after Verizon and AT&T, respectively. So far we've covered team communication and how to establish meaningful relationships, but it's time to look into growing with your customers.

We just switched to Sprint from AT & T. So far We have had extremely poor data speeds and phone quality. We like that Sprint doesn't have tiered unlimited plans; it just has the one option that includes everything. The service was by far the worse of any of the other mobile carriers that I have used (e.g., Cingular, now AT&T and Verizon).

After connecting to a call center, perhaps one staffed by reps with foreign accents, one will probably be rushed into a quick and easy "fix" that may, or may not, solve the problem - since many call centers rate a rep's success by how many customers they handle in a set amount of time.

About a week later, I canceled service on BOTH Sprint Cell phones, and subsequently paid what I thought was going to be the final bill. I didn't realize that the sales rep had even started a new account in my name, meaning that I had been billed for two different phone numbers, one with Sprint, one with Nextel.

And because Comcast is paying Verizon for the right to resell the telecom giant's wireless service, it isn't as if Comcast is building something completely different from what's gone before. I have never experience something as horrible and fraudulent as the customer service line of Sprint.

The employee there initially said she would see if there was something she could do, Sprint her manager came up and immediately barked at me: "No, we cannot do that!", I said that there was no incentive for me to stay if I had to pay a termination fee and he said "then leave." So I did, I switched to Tmobile and the money I am saving makes up for the termination fee in two months and their customer service has been incredible.

Of the Public Advocate, for the sake of clarity I must state that I am not one of those people that expects perfection at all times, I know that mistakes and inconveniences happen, but Verizon's inability to provide the services that used to be rather common years ago, left me with no choice but to file the complaints and eventually port my home number to Vonage.

If the deal closes, T-Mobile will get a company that is poorly managed and is known for poor service. Unfortunately, 2.5GHz (Band 41) is not supported by weBoost boosters at this time, while the other two bands and the rest of Sprint's 3G & 4G LTE are supported.

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